At Caterwize, we strive to provide exceptional service and support to our valued customers. We understand that you may have questions or concerns regarding your orders, products, delivery, or other related inquiries. To assist you in finding the information you need, we have categorized the frequently asked questions into four sections: Orders, Products, Delivery, and Other. Simply select the relevant section below to find answers to commonly asked questions.

How do I return a product?

please contact our customer service for assistance. Please note that: If a client wants to return a product, it must…

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Do you have a physical store where I can view your products?

Our company operates primarily online, but we do have showrooms in Stikland, Bellville. Please visit our Contact Us page for…

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How often should I service my equipment?

The frequency of servicing depends on the type of equipment and its usage. Refer to the user manual for specific…

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How do I create an account on your website?

You can create an account by clicking on the 'Sign Up' button on our homepage. You'll need to provide some…

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I forgot my password. How can I reset it?

Click on 'Forgot Password' on the login page and follow the instructions to reset your password.

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How can I subscribe/unsubscribe from your newsletter?

You can subscribe to our newsletter by filling out the form at the bottom of our website. If you wish…

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How can I give feedback about your products or services?

We value your feedback. You can share your thoughts through our Contact Us page, or by leaving a review on…

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