How do I return a product?

please contact our customer service for assistance.

Please note that:

  • If a client wants to return a product, it must be returned within 7 calendar days after the product is received.
  • Items must be unused when returned.
  • Goods are not to be returned to us without our prior consent in writing.
  • We reserve the right to levy a charge of 15% (fifteen percent) of the invoiced value on goods accepted for return.
  • Items must be complete and packed in their original packaging.
  • Items must be accompanied by a copy of the original invoice.
  • Returns will only be allowed within seven calendar days after purchase. After that, no refunds will be made.
  • No refunds will be made if a client has a ‘’change of heart’’ after viewing and purchasing the item in our showroom.

Refunds will only be made via Electronic Funds Transfer (EFT).

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Help Categories

 
 
 
 
 Caterwize - Catering, Baking, Butchery & Refrigeration Equipment 
 
 
 Caterwize - Catering, Baking, Butchery & Refrigeration Equipment
  
 155 Google reviews 
 
 Write a review 
  
 
 
 
 
 
 
 
 
  
 
 
 
 Dj Omega 
 
 
 Dj Omega 
 
2024-11-07
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
  
 
 
 
 ONDELLA STUNGU 
 
 
 ONDELLA STUNGU 
 
2024-11-02
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
  
 
 
 
 Nombuso Dlepu 
 
 
 Nombuso Dlepu 
 
2024-10-22
 
 
 Trustindex verifies that the original source of the review is Google. 
I ordered an ice making machine and within 3 days it was delivered. The whole staff there is very professional, and they communicate very well even via whatsapp. Will definitely buy again. I am happy with my purchase. Thank you
  
 
  
 
 
 
 Lerato Thabethe 
 
 
 Lerato Thabethe 
 
2024-10-22
 
 
 Trustindex verifies that the original source of the review is Google. 
Damion, gave me such a wonderful service, well done to you for being so kind and helpful, definitely will support you again ☺️
  
 
  
 
 
 
 Clinton Koekman 
 
 
 Clinton Koekman 
 
2024-10-09
 
 
 Trustindex verifies that the original source of the review is Google. 
I contacted caterwise via WhatsApp after 8 at night and I received a response  that impressed me, so I enquired about some items they were extremely helpful needless to say I did the whole transaction over WhatsApp.  I paid Monday and received my packages today from Capetown-port shepstone.  I need to complement they guys their service is outstanding and extremely helpful I will definitely definitely recommend caterwise and will use you guys again.

EXCELLENT SERVICE.
  
 
  
 
 
 
 Charlie Olivier 
 
 
 Charlie Olivier 
 
2024-10-08
 
 
 Trustindex verifies that the original source of the review is Google. 
Guys I bought the Aloma 5 liter sausage stuffer from Caterwize last week. The service from Matthew was tops. It was a very good experience when my wife and I started to stuff our sausage over the weekend. Nice product I must say.  Im a super exited and satisfied client.
  
 
  
 
 
 
 Fazlin Ismail 
 
 
 Fazlin Ismail 
 
2024-09-21
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
  
 
 
 
 Wakes Mjekula 
 
 
 Wakes Mjekula 
 
2024-09-19
 
 
 Trustindex verifies that the original source of the review is Google. 
For the first time I visited this place. The place is neat. Workers are very friendly and helpful. I will definitely come back to purchase some stuff again.
  
 
  
 
 
 
 Thabo Lenyanyabedi 
 
 
 Thabo Lenyanyabedi 
 
2024-09-09
 
 
 Trustindex verifies that the original source of the review is Google. 
  
 
  
 
 
 
 Heinrich Herboth 
 
 
 Heinrich Herboth 
 
2024-08-27
 
 
 Trustindex verifies that the original source of the review is Google. 
Plucky's Fried Chicken Korean Style #1 place for any kitchen equipment. Since 2020. We love the staff especially Matthew and Whitney, always helpful and professional. Thank you for always taking care of us.
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