THE CATERWIZE HELP DESK
At Caterwize, we strive to provide exceptional service and support to our valued customers. We understand that you may have questions or concerns regarding your orders, products, delivery, or other related inquiries. To assist you in finding the information you need, we have categorized the frequently asked questions into four sections: Orders, Products, Delivery, and My Order. Simply select the relevant section below to find answers to commonly asked questions.
How do I place an order?
Simply select the product you are interested in, choose the quantity, and click "Add to Cart". Once you are done…
View AnswerCan I modify my order once it’s been placed?
If your order hasn't been processed or shipped yet, please contact our customer service as soon as possible to make…
View AnswerHow can I cancel my order?
To cancel your order, please contact our customer service immediately. Note that orders that have already been shipped cannot be…
View AnswerIs there a minimum order amount?
No, there is no minimum order amount. You can purchase as few or as many products as you need.
View AnswerCan I order products that are out of stock?
Unfortunately, we don't accept orders for out-of-stock items. But you can sign up to be notified when the item becomes…
View AnswerWhat payment methods do you accept?
We accept all major credit cards, debit cards, bank transfers, and several online payment methods.
View AnswerWhat is the status of my order?
You can check the status of your order by logging into your account on our website and navigating to the…
View Answer
Trustindex verifies that the original source of the review is Google.
Jacobus Freysen2024-11-23Trustindex verifies that the original source of the review is Google.
jacques watkins2024-11-14Trustindex verifies that the original source of the review is Google.
Dj Omega2024-11-07Trustindex verifies that the original source of the review is Google.
ONDELLA STUNGU2024-11-02Trustindex verifies that the original source of the review is Google.
Nombuso Dlepu2024-10-22I ordered an ice making machine and within 3 days it was delivered. The whole staff there is very professional, and they communicate very well even via whatsapp. Will definitely buy again. I am happy with my purchase. Thank youTrustindex verifies that the original source of the review is Google.
Lerato Thabethe2024-10-22Damion, gave me such a wonderful service, well done to you for being so kind and helpful, definitely will support you again ☺️Trustindex verifies that the original source of the review is Google.
Clinton Koekman2024-10-09I contacted caterwise via WhatsApp after 8 at night and I received a response that impressed me, so I enquired about some items they were extremely helpful needless to say I did the whole transaction over WhatsApp. I paid Monday and received my packages today from Capetown-port shepstone. I need to complement they guys their service is outstanding and extremely helpful I will definitely definitely recommend caterwise and will use you guys again. EXCELLENT SERVICE.Trustindex verifies that the original source of the review is Google.
Charlie Olivier2024-10-08Guys I bought the Aloma 5 liter sausage stuffer from Caterwize last week. The service from Matthew was tops. It was a very good experience when my wife and I started to stuff our sausage over the weekend. Nice product I must say. Im a super exited and satisfied client.Trustindex verifies that the original source of the review is Google.
Fazlin Ismail2024-09-21Trustindex verifies that the original source of the review is Google.
Wakes Mjekula2024-09-19For the first time I visited this place. The place is neat. Workers are very friendly and helpful. I will definitely come back to purchase some stuff again.
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