We value your feedback. You can share your thoughts through our Contact Us page, or by leaving a review on the relevant product page.
You can subscribe to our newsletter by filling out the form at the bottom of our website. If you wish to unsubscribe, click on the ‘Unsubscribe’ link at the bottom of any newsletter email.
Click on ‘Forgot Password’ on the login page and follow the instructions to reset your password.
You can create an account by clicking on the ‘Sign Up’ button on our homepage. You’ll need to provide some basic information, such as your name and email address.
Yes, you can schedule a preferred delivery date with our delivery partner.
Yes, you will receive an email notification when your order is dispatched, which will include a tracking number.
Each product page on our website provides detailed technical specifications. If you require further information, please contact our customer service.
You can check the status of your order by logging into your account on our website and navigating to the ‘Orders’ section.
The frequency of servicing depends on the type of equipment and its usage. Refer to the user manual for specific guidance.
Our dedicated technical support team is always ready to assist you. You can reach them through phone, email, or live WhatsApp chat on our website.
Some of our products may require minor assembly upon delivery. All necessary instructions and tools will be included.
Our courier will usually try to redeliver your order and provide you with a new delivery date and estimated time. If they can’t redeliver, they’ll leave a notice with instructions on how to collect your order.
Our courier will usually try to redeliver your order. If they can’t redeliver, they’ll leave a notice with instructions on how to collect your order.
If your order hasn’t been dispatched yet, please contact our customer service immediately to change your delivery address.
Yes, we ship our products worldwide. Shipping fees and delivery times will vary depending on the destination.
Yes, most of our products come with detailed user manuals. You can also find digital versions on the specific product pages online.
Our products are made from high-quality, durable materials such as stainless steel, aluminum, and food-grade plastic.
We accept all major credit cards, debit cards, bank transfers, and several online payment methods.
Unfortunately, we don’t accept orders for out-of-stock items. But you can sign up to be notified when the item becomes available again.
No, there is no minimum order amount. You can purchase as few or as many products as you need.
Our company operates primarily online, but we do have showrooms in Stikland, Bellville. Please visit our Contact Us page for more information.
please contact our customer service for assistance.
Please note that:
- If a client wants to return a product, it must be returned within 7 calendar days after the product is received.
- Items must be unused when returned.
- Goods are not to be returned to us without our prior consent in writing.
- We reserve the right to levy a charge of 15% (fifteen percent) of the invoiced value on goods accepted for return.
- Items must be complete and packed in their original packaging.
- Items must be accompanied by a copy of the original invoice.
- Returns will only be allowed within seven calendar days after purchase. After that, no refunds will be made.
- No refunds will be made if a client has a ‘’change of heart’’ after viewing and purchasing the item in our showroom.
Refunds will only be made via Electronic Funds Transfer (EFT).
In the unfortunate event that your product arrives damaged, please contact our customer service immediately for assistance.
Shipping fees are calculated based on the size, weight, and destination of your order. You can view the estimated shipping cost at checkout.
Yes, once your order has been shipped, you will receive a tracking number via email.
Delivery times vary depending on your location. Once your order has been shipped, we will provide you with an estimated delivery date.
Yes, all our products are designed and manufactured in compliance with international safety and health standards.
If you require further assistance with product maintenance, feel free to contact us and include the product and a description of what you need help with.
To cancel your order, please contact our customer service immediately. Note that orders that have already been shipped cannot be canceled.
If your order hasn’t been processed or shipped yet, please contact our customer service as soon as possible to make changes.
Simply select the product you are interested in, choose the quantity, and click “Add to Cart”. Once you are done shopping, proceed to checkout, provide the required information, and finalize your payment.
Trustindex verifies that the original source of the review is Google.
Jacobus Freysen2024-11-23Trustindex verifies that the original source of the review is Google.
jacques watkins2024-11-14Trustindex verifies that the original source of the review is Google.
Dj Omega2024-11-07Trustindex verifies that the original source of the review is Google.
ONDELLA STUNGU2024-11-02Trustindex verifies that the original source of the review is Google.
Nombuso Dlepu2024-10-22I ordered an ice making machine and within 3 days it was delivered. The whole staff there is very professional, and they communicate very well even via whatsapp. Will definitely buy again. I am happy with my purchase. Thank youTrustindex verifies that the original source of the review is Google.
Lerato Thabethe2024-10-22Damion, gave me such a wonderful service, well done to you for being so kind and helpful, definitely will support you again ☺️Trustindex verifies that the original source of the review is Google.
Clinton Koekman2024-10-09I contacted caterwise via WhatsApp after 8 at night and I received a response that impressed me, so I enquired about some items they were extremely helpful needless to say I did the whole transaction over WhatsApp. I paid Monday and received my packages today from Capetown-port shepstone. I need to complement they guys their service is outstanding and extremely helpful I will definitely definitely recommend caterwise and will use you guys again. EXCELLENT SERVICE.Trustindex verifies that the original source of the review is Google.
Charlie Olivier2024-10-08Guys I bought the Aloma 5 liter sausage stuffer from Caterwize last week. The service from Matthew was tops. It was a very good experience when my wife and I started to stuff our sausage over the weekend. Nice product I must say. Im a super exited and satisfied client.Trustindex verifies that the original source of the review is Google.
Fazlin Ismail2024-09-21Trustindex verifies that the original source of the review is Google.
Wakes Mjekula2024-09-19For the first time I visited this place. The place is neat. Workers are very friendly and helpful. I will definitely come back to purchase some stuff again.