THE CATERWIZE HELP DESK

At Caterwize, we strive to provide exceptional service and support to our valued customers. We understand that you may have questions or concerns regarding your orders, products, delivery, or other related inquiries. To assist you in finding the information you need, we have categorized the frequently asked questions into four sections: Orders, Products, Delivery, and My Order. Simply select the relevant section below to find answers to commonly asked questions.

How long does delivery take?

Delivery times vary depending on your location. Once your order has been shipped, we will provide you with an estimated…

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Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email.

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What are your shipping fees?

Shipping fees are calculated based on the size, weight, and destination of your order. You can view the estimated shipping…

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What if I receive a damaged product?

In the unfortunate event that your product arrives damaged, please contact our customer service immediately for assistance.

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Do you offer international shipping?

Yes, we ship our products worldwide. Shipping fees and delivery times will vary depending on the destination.

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Can I change my delivery address after placing an order?

If your order hasn't been dispatched yet, please contact our customer service immediately to change your delivery address.

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What happens if I’m not at home when my order arrives?

Our courier will usually try to redeliver your order. If they can't redeliver, they'll leave a notice with instructions on…

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What happens if I’m not at home when my order arrives?

Our courier will usually try to redeliver your order and provide you with a new delivery date and estimated time.…

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Do I need to assemble the equipment myself?

Some of our products may require minor assembly upon delivery. All necessary instructions and tools will be included.

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