THE CATERWIZE HELP DESK
At Caterwize, we strive to provide exceptional service and support to our valued customers. We understand that you may have questions or concerns regarding your orders, products, delivery, or other related inquiries. To assist you in finding the information you need, we have categorized the frequently asked questions into four sections: Orders, Products, Delivery, and My Order. Simply select the relevant section below to find answers to commonly asked questions.
How long does delivery take?
Delivery times vary depending on your location. Once your order has been shipped, we will provide you with an estimated…
View AnswerCan I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
View AnswerWhat are your shipping fees?
Shipping fees are calculated based on the size, weight, and destination of your order. You can view the estimated shipping…
View AnswerWhat if I receive a damaged product?
In the unfortunate event that your product arrives damaged, please contact our customer service immediately for assistance.
View AnswerDo you offer international shipping?
Yes, we ship our products worldwide. Shipping fees and delivery times will vary depending on the destination.
View AnswerCan I change my delivery address after placing an order?
If your order hasn't been dispatched yet, please contact our customer service immediately to change your delivery address.
View AnswerWhat happens if I’m not at home when my order arrives?
Our courier will usually try to redeliver your order. If they can't redeliver, they'll leave a notice with instructions on…
View AnswerWhat happens if I’m not at home when my order arrives?
Our courier will usually try to redeliver your order and provide you with a new delivery date and estimated time.…
View AnswerDo I need to assemble the equipment myself?
Some of our products may require minor assembly upon delivery. All necessary instructions and tools will be included.
View Answer
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Fahad Momin - Google2024-08-22Reasonable prices, nice display area to give you an idea of what exactly you are getting . Friendly staffTrustindex verifies that the original source of the review is Google.
Never Thabani2024-08-11Great customer service. Matthew is always available to help, both instore and telephonically. My orders are always delivered on time . keep it upTrustindex verifies that the original source of the review is Google.
Khansane Mabunda2024-08-05Want to say thank you to Matthew for the Excellent five star service please keep up the good work my brother you displayed true characteristics of a sales rep that has passion for what he does.Trustindex verifies that the original source of the review is Google.
Malcolm Heyns2024-07-19I recently purchased two deck tray ovens, a soft serve machine, and two large fridges from Caterwize. I was assisted by Damien, who was an absolute star. He knew everything about every product I inquired about, especially the procedures for starting the gas oven and all the details for the soft serve machine. I told Damien that he is like a walking encyclopedia, a Wikipedia for the fridges, ovens and softserve machine and truly an great asset for Caterwize. I was very impressed with how he handled all my questions, and the service was absolutely five-star. The delivery ETA was spot on and I highly recommend Caterwise and extend my thanks and appreciation to Damien. Happy Customer!!Trustindex verifies that the original source of the review is Google.
Yolandie Botha2024-07-18Mathew gave me such good service,well done to you for beieng so kind ,friendly and helpful...definitaly will support you againTrustindex verifies that the original source of the review is Google.
Zamokuhle Mlangeni2024-07-02The guys at this shop are a real definition of what customer service is! Very helpful, knowledgeable, efficient and prompt. I have interacted with all of them and they are equally just great! Big ups guys, it’s rare to find a service like yours in CPT!!!!Trustindex verifies that the original source of the review is Google.
Pieter Roos2024-06-26Trustindex verifies that the original source of the review is Google.
Muneeb Ryklief2024-05-23Trustindex verifies that the original source of the review is Google.
sean meyers2024-05-14Best catering equipment supplier in the western cape
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